Club Create - Full Terms and Conditions
Q. What is Club Create?
A. Club Create is an essential source of inspiration for papercrafters looking to create amazing cards and projects using the best craft materials on the market. Every box from Club Create is full of a mystery mix of high value crafting goodies, chosen by our expert design team, to save you money and inspire new ideas. Club Create is brought to you by Practical Publishing International Ltd, the UK’s no.1 craft magazine publisher so you can trust that only the highest quality products will be selected for each box. Discover something new today, join the fun, join Club Create
Q. Who is Club Create?
A. Club Create is brought to you by Practical Publishing International Ltd the UK’s no.1 craft magazine publisher.
Q. How do I get in contact with you?
A. You can speak to one of our lovely customer service team by contacting firstname.lastname@example.org or by calling 01858 438899 (8am-9.30pm Mon-Fri, 8am-4pm Sat). You can also contact us by post at Club Create, Tower House, Sovereign Park, Market Harborough, Leicestershire LE16 9EF
Q. Where do you ship to?
A. We can post to anywhere in the UK including BFPO addresses. We don’t currently offer a delivery service to customers outside of the UK but plan to offer this service in the near future
Q. How is my Club Create box delivered?
A. Each Club Create box is mailed through the Royal Mail postal service and should fit through the majority of post boxes
Q. How much does delivery cost?
A. Delivery is FREE to all UK customers, it’s all part of the great service of being a Club Create member.
Q. How do I place an order?
A. Ordering is quick and easy. Simply order online by clicking this link or call 01858 438899 and quote code FCLCBAR1 to our lovely customer service team
Q. How do I pay?
A. When you join Club Create you will be asked to set up a Direct Debit. This will keep your payments simple, easy and spread across the year saving you time and avoiding any hassle. Each box from Club Create is paid for in advance so if you decide you no longer want to continue receiving your boxes simply let us know and we will cancel your payment.
Q. When will I get my first Club Create box?
A. We create a new Club Create box every three months, however we mail these boxes once a month over the three month period they are on sale for. That means you should only need to wait a maximum of 4-5 weeks to receive your first box. Depending on when you first subscribe and when your first Direct Debit is claimed, you may well receive your first box in under 4 weeks.
Q. How do I cancel my membership to Club Create?
A. You may cancel at any time, however if we have already taken payment for your next box this will be sent out to you and your payment will be cancelled for all subsequent boxes thereafter. To cancel simply contact us by email at email@example.com or call 01858 438899 and supply your name and address.
Q. How do I change my address?
A. To change your address, simply contact us by email at firstname.lastname@example.org or call 01858 438899 and supply your name and current address.
Q. My Club Create box hasn’t arrived?
A. If you haven’t received your box ten days after dispatch then please contact us and we will replace it for you.
Q. Can I pause my Club Create membership?
A. At present we are unable to offer this feature due to the 3-monthly frequency of the membership.
Q.I have faulty products in my box what should I do?
A. In the rare event that you receive a faulty or damaged product please email or call us and we’ll get the problem fixed as quickly as we can.
Q. Can I choose the content of my Club Create box?
A. Each box contains a mystery mix of high value crafting goodies, chosen by our expert design team. To keep the contents of the box fun, varied and interesting we are unable to offer a bespoke box. We will however be asking for customer feedback on each box so we can continually review the contents. Items my vary from box to box.
Q. Can I buy a one-off box?
A. Absolutely, if you’ve missed a box or fancy just trying before you subscribe you can buy them individually.
Q. Can I buy Club Create as a gift for someone else?
A. Yes, this is no problem at all. Simply include your name and address details and the gift recipients name and address details with your order (either by completing an online order form, printed coupon or provide the information over the phone)